Common Issues & Solutions

Fixes:

1. Verify you are signed in with the correct Google account.
2. Ensure you have Owner or Full User permissions in GSC.
3. Try disconnecting and reconnecting.
4. Verify your site is set up at search.google.com/search-console.

Fixes:

1. Sign in with the correct Google account (the one that owns the GSC property).
2. Ensure you have Owner or Full User access in GSC.
3. Try a different account if needed.

Fixes:

1. Wait 10–30 minutes (sites with 1,000+ pages can take up to 30 minutes to process).
2. Check your internet connection.
3. Refresh the page and try re-importing.
4. Contact support if it fails repeatedly.

Fixes:

1. Ensure Google Search Console is connected and imported.
2. Make sure your site has existing rankings in Google — Content Raptor needs search performance data to find opportunities. If your site is brand new or hasn't been indexed, there won't be data to analyze yet.
3. Wait for the import to finish (most sites take a few minutes; larger sites can take up to 24 hours).
4. Try re-importing GSC data if the list is still empty.

Fixes (see Improving Your Entity Score for full details):

1. Add the Red entities — these are topics you haven't mentioned yet. Find them in the Optimize tab of the editor sidebar.
2. Increase mentions of Yellow entities — topics you've mentioned but need more depth.
3. Reduce Orange entities — topics you've overused (potential keyword stuffing).
4. Write more comprehensive content (aim for 1,000+ words).

Fixes:

1. Ensure all required fields are filled.
2. Refresh the page.
3. Clear browser cache.
4. Contact support if the issue persists.

Fixes:

1. Ensure your WordPress site is connected in Settings.
2. Verify your Application Password hasn't expired.
3. Ensure you have Editor or Administrator permissions.
4. Check that your site is accessible (not down or behind maintenance mode).
5. Try disconnecting and reconnecting.

Fixes:

1. Check that your site is online.
2. Verify your Application Password is still valid.
3. Check for security plugins (Wordfence, iThemes) blocking the connection. Whitelist Content Raptor's IP.
4. Try exporting again.
5. Check WordPress error logs if available.

Fixes:

1. Rankings update daily (can take a few hours).
2. Try manually refreshing by clicking the refresh icon next to the "Last Updated" timestamp on the project page.
3. Verify the project is active and not paused.
4. Contact support if updates are delayed more than 24 hours.

Fixes:

1. Rankings vary by location and device. Ensure your tracking settings match your target audience — verify in Project Settings.
2. Verify the target URL is correct for each keyword.
3. Small fluctuations (±3 positions) are normal day-to-day.

Fixes:

1. Verify your email and password are correct.
2. Click "Forgot Password" to reset.
3. Clear browser cache and try again.
4. Try a different browser.

Fixes:

1. Check your Spam/Junk folder.
2. Click "Resend Email" in the app.
3. Verify the email address is correct.
4. Wait 5 minutes (email can be slow).
5. Contact support if the issue persists.

Fixes:

1. Check your internet connection.
2. Refresh the page (F5 or Cmd+R).
3. Clear browser cache.
4. Try a different browser.

Fixes:

1. Refresh the page.
2. Clear browser cache.
3. Try a different browser (Chrome recommended).
4. Update your browser to the latest version.
5. Contact support if the issue persists.