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Help Center

Getting Help

Updated March 11, 2026

This article explains how to contact Content Raptor support and what to include in your request.

Before Contacting Support

Try these first:

  1. Check Common Issues & Solutions.
  2. Search the FAQ.
  3. Refresh the page and clear your browser cache.
  4. Try a different browser.

How to Contact Support

Live Chat (Fastest)

Click "Get support" in the app sidebar to open a live chat window. This is the quickest way to get help. If you can't access the app, use email instead.

Email

Email: support@contentraptor.com

What to Include

Help us help you faster by including:

  1. Description of the problem.
  2. Steps to reproduce the issue.
  3. Screenshots (if applicable).
  4. Browser and device info (e.g., "Chrome on Mac").
  5. Error messages (if any).

Response Times

  • General inquiries (plan questions, feature requests, how-to questions) — Within 24 hours
  • Technical issues (bugs, errors, integration problems) — Within 48 hours
  • Urgent account issues (can't log in, billing problems, data access) — Prioritized for faster response

Paid subscribers receive priority support.

Feedback & Feature Requests

You can submit feature requests and bug reports through the following channels.

Other Resources

  • Video Library — Click "Video Library" in the app sidebar for training videos
  • What's New — Check the "What's new?" section in the sidebar for recent updates and features

What's Next?